Cancellation & Refund Policy

We at Thai Agro Farms aim to ensure your satisfaction with our products. Please review our policy below:

Cancellation Policy

• 1) Orders can be canceled within 24 hours of placement by contacting our customer support.
• 2) Once the order is processed or shipped, cancellation requests cannot be accommodated.

Refund Policy

• 1) Refunds are applicable only for defective or damaged products reported within 7 days of delivery.
• 2) Refund requests must be accompanied by proof of purchase and photographic evidence of the issue.

Return Process

• 1) Approved returns must be shipped back in original packaging within 10 days of approval.
• 2) Return shipping costs will be borne by the customer unless the return is due to a fault on our part.

Non-Refundable Items

• 1) Products opened, used, or damaged due to misuse are not eligible for refunds.
• 2) Personalized or custom orders cannot be refunded.

Refund Timeline

Refunds will be processed within 7–10 business days after the returned product is inspected and approved.

For queries regarding these policies, please contact us at support@thaiagro.org.

 

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